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SALES & RETURN POLICY

Effective Date of Policy: September 2014

 

Purchase Invoices

Invoices are issued for all purchases and are due upon receipt. Full payment of all purchase invoices must be received and processed by Western Canadian Health Products Ltd. staff prior to shipment of any product. If a payment is not received or payment method is declined, no items will be shipped and the invoice and purchase order will be cancelled. An NSF Charge of $30 will be levied on all declined Cheque payments.

 

Payments

Accepted Methods of Payment are: Credit Card (Visa, Master Card), Cheque/Money Order and Cash On Delivery. Credit cards will be charged when you place your order.

Cheques/Money Orders can be mailed to:

Western Canadian Health Products Ltd.

Box 4143 Sumas Way

Abbotsford, BC  Canada  V2S 8R1

 

Shipping

Shipping costs are the sole responsibility of the purchaser. Shipping rates are determined by the carrier and are based on the weight of your products and your location. Shipping costs are non-refundable.

Western Canadian Health Products Ltd. ensures that all packages are secured appropriately for method of shipment. If an item is damaged during shipping, buyer is to make a claim to the shipping company; Western Canadian Health Products Ltd. is not responsible for damage to contents after items leave their facility.

 

Carriers

We typically use ground shipment provided by Canada Post, UPS or FedEx to deliver our orders. If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers.

 

Back Orders

If an item you have purchased is out of stock, it may be shipped to you separately from your original order. You will not be charged any additional shipping and handling for the second shipment.

 

Returns & Refunds

Items may be returned for refund within 10 days of your original purchase. Items must be returned in their original packaging in like-new condition with no noticeable wear or use. All returned items are subject to review by Western Canadian Health Products Ltd. staff prior to approval to ensure that returned items are able to be restocked. All opened items are subject to a 15% restocking fee (see Restocking & Refurbishing Fees, below).

Once your item has been received, reviewed and approved, a refund will be issued using the same method of original payment. No refunds will be issued on items returned after 10 days, or on returned items that are damaged, worn, or otherwise misused. Approved refunds are typically issued within 14 days of return receipt.

 

Restocking & Refurbishing Fees

All opened items are subject to a 15% restocking fee; returned items that are in less than like-new condition may be subject to an additional 15% refurbishing fee. This amount will be deducted from your refund.

 

Return Exceptions

Some items cannot be returned if they have been opened/used. This includes all Naked Mud™ & Cellogie™ products.

In Light Wellness Systems products that are returned damaged or smelling of smoke, tobacco or otherwise, are NOT eligible for return.

 

Exchanges

Western Canadian Health Products Ltd. reserves the right to deny any and all exchanges of product, except where required by Warranty.

 

Warranty Returns

In Light Wellness Systems™ products carry a 1-year Manufacturer’s Warranty. For further details about this warranty, see your Owner’s Manual. If you think you have a defective product that is covered by this warranty, contact 1-866-358-0466 for further instructions.

 

This document was last updated on March 7, 2017