Effective Date: August 24, 2014


General Information

Your use of this Site is governed by the Terms of Service Agreement. Your continued use of any of this Site constitutes your approval of, and agreement to the Terms of Service and this Privacy Policy.

This Site does not collect or retain any personal health information of Users. Submission of personal health information through this Site is not protected and does not become part of any medical record; therefore, WCHP does not recommend, encourage or endorse User’s submission of personal health information. Any such submission is not covered by this Privacy Policy and is done at the User’s own risk.


General Information about this Privacy Policy

Western Canadian Health Products Ltd. (“WCHP”, “We,” “Us” or “Our”) respects the privacy of visitors to this Site. This Privacy Policy governs and explains the practices in which Western Canadian Health Products Ltd., bringing you Whole Health at Home™, collects, uses, maintains and discloses information collected from Users (each, a “User”) of the website (“Site”). This Privacy Policy applies to the Site and all products and services offered by Western Canadian Health Products Ltd., bringing you Whole Health at Home™.


What Information Do We Collect About You?

Personally Identifiable Information

We may collect information that personally identifies Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources made available on our site. Users may be asked for, as appropriate, name(s), email address(es), mailing address(es), and/or phone number(s) (“Personally Identifiable Information”).

Users may visit this Site anonymously, without being required to provide any Personally Identifiable Information. However, this may limit the User’s ability to access certain functionalities on the Site. These functionalities may include, but are not limited to, seeking additional information about Whole Health at Home™ and WCHP, adding yourself to a Whole Health at Home™ or WCHP mailing list, requesting information about or ordering products or services from Whole Health at Home™ or WCHP.


Non-Personally Identifiable Information

We may collect certain non-personally identifiable information about Users whenever they interact with our Site and through the standard operation of the Site. Non-Personally Identifiable Information may include, but is not limited to, the User’s web browser, type of computer or mobile device, and technical information about the User’s means of connection to our Site, such as the operating system and the Internet Service Provider(s) utilized, and other similar information.


Web Browser Cookies

This Site may capture non-personal information through the use of cookies. A cookie is a text-only string of information that a website transfers to the cookie text file of your Internet browser if your browser has been set to accept them. Your browser then stores this information onto your computer’s hard drive. A cookie will typically contain the name of the domain from which the cookie originated, the “lifetime” of the cookie, and a value such as a randomly generated unique number. A User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. Users should check with their browsers’ “Help” menu for more information about this process. Note that disabling cookies may result in some parts of the Site not functioning properly.


How We Use Your Information

Personally Identifiable Information is used to support WCHP’s relationship with Users. In addition to providing requested information, services, and products, WCHP may collect and use Personally Identifiable Information for the following purposes:

  • To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To personalize User experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site

We may use feedback you provide to improve our products and services.

  • To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To run a promotion, contest, survey or other Site feature

We may send Users information they agreed to receive about topics we think will be of interest to them.

  • To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Non-Personally Identifiable is collected and used to evaluate the Site’s services, content, and traffic and to better tailor the Site for visitors. This information allows us to keep the Site running efficiently and to gather statistical information about the usage of the Site.


Interactive Features, Such as Blogs

Any comment or information that you submit for posting on this Site, including but not limited to the posting of comments in response to any of our posted press releases, pages, advertisements or blogs, is a public communication and may be viewed by the general public. Therefore, you acknowledge and understand that you have no expectation of privacy or confidentiality in the content you submit for such postings, whether or not the communication includes personal information. If you display personal information in any communication submitted for these uses, other individuals may collect and use your personal information. While we may remove personal information from postings to the site, we assume no obligation to do so. We are not responsible for, nor can We guarantee the protection of any personal information you disclose in a communication submitted for such purposes, or that you include in an email or other communication submitted to us for such posting, and thus, you acknowledge that if you disclose personal information in any such material, you do so at your own risk.


How We Keep Personal Information Protected

We use commercially reasonable safeguards to maintain the confidentiality of your Personally Identifiable Information. We take appropriate technical and organizational measures to protect your Personal Information against unauthorized access, alteration, disclosure or destruction of your personal information, user names, passwords, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. While WCHP takes reasonable and appropriate measures to ensure the integrity of Personally Identifiable Information, no security systems are impenetrable. We are not responsible for the actions of third parties.


Protecting Children’s Privacy

Protecting the privacy of Children is especially important. It is for this reason that We do not knowingly collect or maintain Personal Information from children under the age of 13, and no part of our website is structured to attract anyone under 13 years of age..


Sharing Your Personal Information

We do not sell, trade, or rent Users personally identifiable information to others. We may share non-personally identifiable generic aggregated demographic information regarding visitors and users with our business partners, and trusted affiliates for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. We may also share your information with companies or individuals we have hired to provide services for us, such as hosting and maintaining the Sites, collecting and processing information on our behalf, and providing functionality for the Site. These companies – Our Service Providers – are contractually obligated to use the information that we share with them only to perform the services We have hired them to provide, and to maintain reasonable security measures and practices to protect such information.


Third Party Sites

From time to time, We may provide content from other websites as further information to users visiting the Site. This content may contain links to websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. WCHP does not control the content of links that appear on these sites and We are not responsible for the practices employed by websites linked to or from our Site. These sites and services may have their own privacy and customer service policies, and as such, browsing and interaction on any other website, including websites that link back to, is subject to that website’s own terms and policies.


Other Sharing with Third Parties

In some special circumstances, we may be required to share your information with other third parties. For example, it is sometimes necessary to share Personal Information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use, or as otherwise required by law. Subject to applicable law, we reserve the right to share your information with third parties in such instances without first obtaining your consent.


Changes to This Privacy Policy

We reserve the right, in our sole discretion, to modify, alter, or otherwise update this Privacy Policy at any time. Users will be notified of any changes to this Privacy Policy by a posting on the main page of the Site. Effective date of revisions will be noted at the top of this page. We encourage Users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that is your responsibility to review this privacy policy periodically and become aware of any and all modifications.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting Us

If you have any questions, comments, or concerns about our Privacy Policy or information usage, or you wish to inquire about any Personal Information you have provided us, please contact us at:


Western Canadian Health Products Ltd.

Box 4143 Sumas Way, Abbotsford, BC  Canada  V2S 8R1




This document was last updated on March 7, 2017